Return Policy
30 Day Satisfaction Guarantee
We understand you want your home décor to be just right. This is why we offer a 30 day no questions asked return policy with no restocking fees. If, within 30 days, you decide that you are not completely satisfied, we will pick up the furniture and provide you a refund minus the delivery and pickup charges. This level of customer assurance is unparalleled in the home furnishings industry. We are confident that you will love the products you order from alcornhome.com
We're very sorry but products shipped outside of the contiguous United States or Canada are not covered by this policy.
Delivery and Pickup Charges Deducted
We will deduct the original delivery and pickup charge from your refund. The pickup charge is the same as the delivery charge, which for most orders is $99.95.
Notify Within 30 days
We must be notified within 30 days of receiving your delivery if you want to make any returns. After 30 days, we will not be able to accept your return.
Return in the Original Packaging
Our products are well packaged for shipping purposes. Without the original packaging, we will not be able to accept your return. If you have requested assembly service, you are still responsible for retaining the original packaging.
Like-New Condition
Returns will only be accepted if the product is in its unused, new, original condition. Products that have scratches, stains, damages, drilling or any other modifications will not be returnable.
Refund process
Please contact our customer service department to get a return authorization. We will dispatch a carrier to pickup the merchandize and ship it back to our warehouse. We will inspect the returned merchandise within 72 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within seven days. Depending on your card issuer's policies, it may take up to 5 business days after we issue your refund for the credit to appear.
Custom Orders and Additional Services
Please note that custom orders and additional service fees paid are non-refundable. This includes, but is not limited to, fees paid for in-room delivery, for assembly service and for delivery and pickup beyond our standard shipping zone.
Final Sale Items
Items marked as Final Sale cannot be returned.
In Summary:
We are serious about our Return Policy because we want you to be happy with your purchase; and if you're not happy, we want to make it easy to get a refund or replacement. If we were in your position we would want to have this option, and so we offer it to our customers.
Warranty
Sometimes things happen that are beyond our control. If, in the unlikely event, your item arrives in less than perfect condition, please call us at 1-833-ALCORNH (252-6764) or email us at support@alcornhome.com and we will make it right.
The manufacturer's warranty covers defects in materials and workmanship for one year from the date of shipping. joalcorn.ca, at its discretion, will courier replacement parts immediately or ship a replacement to you. Please note that warranties are not transferable and do not extend to re-sold items. For the warranty to be in effect, products must have been used for its intended purpose through normal use. Defects resulting from negligence, misuse, accidents, abnormal wear and tear, or if used for commercial purposes, are not covered by warranty.